If your luggage doesn’t arrive, get 10,000 Naira immediate compensation. Always request it — NCAA tells airline passengers

Michael Achimugu, the Director of Consumer Protection at the Nigerian Civil Aviation Authority (NCAA) in a video shared today on X addressed airline passengers on their rights, especially regarding delayed luggage.


The NCAA reminded travelers that airlines are legally required to compensate them when bags don’t arrive as scheduled — a rule many Nigerians are still unaware of.
 

“Hello, air travelers. I’m Michael Achimugu, Director of Consumer Protection at NCAA. If your luggage doesn’t arrive: domestic flights get 10,000 Naira immediate compensation; international >$100, or $170 if airline non-compliant per NCAA. Always request it. Arrive early for check-in/boarding. Never be late. Thank you.”

 

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