Fidelity Bank Apologizes To The Lady Who Called Them Out Earlier Today (Snapshot)

Isn’t it sad that until you expose them to the public, some organisations do not take customer service serious? Faith Alimi, the lady who contacted us earlier about her ordeal in the hands of Fidelity bank has reached out to us again saying that the bank has called her to resolve the issue.

So what happens to those aggrieved customers who donot even have a platform to air their grievances?
According to Faith just told us, the bank told her she sent the money to the account CHIGBO AMAKA JACINTHA—-200444***, instead of her Intended beneficiary: Omezie Rose- 2049434714 both in UBA.

Read Faith’s submission below..

“When Fidelity bank initially checked my statement of account, it indicated that the money i transferred had been debited, but they could not show me the recipient after i complained to them that the person i transfered to didnot receive the money. I sent an email to trueserve on the 10th of Feb. 2016, after I have tried to rectify the transaction since December 2015 with the nearest branch to me. I received a successful transfer alert from the bank but the recipient name did not appear in the sms, the recipient claimed that she didn’t receive any alert. I was asked to send the person’s statement of account of which I did. I had to send them the an additional accounts as they requested; all I wanted to know is who received the money cos they both claimed that they did not receive any money.
Since February, I just received a phone call to confirm the person that received the money. I’ve spoken with my account officer time without number, I even sent sms to trueserve but I was ignored. One of the customer service agent’s called me in March to inform me that it was the initial person I sent the money to that received the cash not the other person, today now I was told that it has been confirmed that is the other person. I have all mails with me to verify my claims. After such a along time, I had to conclude that Fidelity bank was owing me, especially after sending them those people’s account statement and they still couldn’t confirm to me which of them received the money. It was after your news went viral this afternoon that they just investigated to confirm who received the cash, and apologized. The alleged recipient, Chigbo Amaka Jacintha just told me this afternoon that she did not receive any alert to that effect and would have to go to UBA on Monday to find out if such money actually entered her account.”
Below is Fidelity bank’s response apologising to Faith after all this months; It took them about 6 good months to resolve such a minor issue?