Lady Calls Out Fidelity Bank Over Failure To Return Her Money After Failed Transfer

An angry customer has just accused Fidelity Bank Nigeria of defrauding her after the bank zapped her money while making an online transfer that failed since last year December.
Here is how she put it as she reached out to Splendormag;
“I have tried everything i could but it seems i’m powerless to get help, and that’s why i’m reaching out to you. Please Splendormag, kindly help me spread this message out through your platform. I made a transfer last December to a UBA bank customer via an online transfer. I got a debit alert to that effect. But the person i transferred the money to did not receive the money. I went to Fidelity to complain about the issue and sent several emails but they kept tossing me around. They were clueless about the problem. After trying to get them to refund my money to no avail, they told me that i have to go and bring the statement of account of the person i was trying to transfer the money to. Now please, why must i ask a stranger i was trying to transact business with to give me their statement of account when my bank cannot even show me in my transaction history that i actually transferred money to the person? I only brought an item from the person and wanted to balance my payment. Please help me out, im sick and tired of this bank. It’s such a shame that this is bank that always boast of keeping their words, but they are nothing close to keeping their words at all. Imagine, since December last year. im really angry right now.”
That was how the Fidelity bank customer who has now become a victim wrote it. Pictured is also the screengrab of parts of her conversation with the bank’s staff, she sent to us.
24-48 hours was what Fidelity promised her, it’s now about 2000 hours. Can anyone relate to this experience?