NERC orders DisCos to refund overbilled customers before April 11

Electricity distribution companies (DisCos) have been directed by the Nigerian Electricity Regulatory Commission (NERC) to refund customers wrongly billed with the new rate.

In a statement released on Saturday, April 6, by NERC deputy general manager in charge of market competition and rates, Abba Terab, it was stated that customers should be refunded through energy tokens no later than April 11. DisCos are also expected to file evidence of compliance with the commission by April 12.

The statement read; 

“All DisCos shall ensure that only the newly approved Band A feeders listed in their April 2024 supplementary orders are maintained as band A for the purpose of vending to prepaid customers and billing for post paid customers on their networks.

“All DisCos are required to immediately post on their websites the schedule of approved Band A feeders that have been affected by the rate review.

“All DisCos shall set up a portal by 10th April 2024 on their website that allows all customers to check their current Bands by entering their meter or account numbers.

“All customers wrongly billed at the new rate should be refunded through energy tokens no later than Thursday 11th April 2024, and file evidence of compliance with the Commission by 12th April 2024.

“The Commission shall monitor compliance with the requirements listed above and shall continue to provide support to all stakeholders as required.”