1. There is a long history of maltreatment against your airline, of Nigerian passengers. These passengers include staff of the NCAA.
2. I have advised the passenger that unruly behaviour is inexcusable at any airport and she can be blacklisted by the airline, and even pay fines. The NCAA does not condone unruly behaviour.
3. There is no basis to have tried to forcefully delete her video.
4. You should not have allowed her to board your flight from Nigeria IF she was not qualified due to visa requirements. You issued her boarding passes and let her leave Lagos.
5. She flew into Nigeria via your airline on the same route.
6. She claims to have called the airline BEFORE paying for the ticket and she was told that she was qualified since she own a BRP.
7. The statements made by your staff were inappropriate for someone in the industry. “Call your president,” insinuates a lot.
8. You will be asked to provide CCTV footage showing that she threw her used sanitary towels AT your staff rather than place them on the table when asked by your personnel to provide evidence that she was bleeding.
9. The NCAA has invited your Ag. Station Manager in Lagos to a meeting by 1pm today. We will review all of the issues. Attendance is mandatory.
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